I rebooted my computer and now the Ingenico is not working. What do I do?

I rebooted my computer and now the Ingenico is not working. What do I do?

 The terminal did not reconnect during the reboot. This could also be the case after losing and restoring an Internet connection, or possibly at any time during the day. The terminal needs to be rebooted.  

Always pay attention to the terminal during the reboot process. When you open the STX Software, you should see "Checking In Device" on the terminal screen. If you don’t see that message, the terminal has timed out and needs to be rebooted. 
  1. Completely close STX by going to the STX menu and selecting the Quit option.
  2. Unplug the Ingenico terminal from the computer. 
  3. Replug the Ingenico terminal into the computer.
  4. Wait until you see the message "Checking In Device" on the terminal screen.
  5. Launch the STX Software, but do NOT log into the program.
  6. Wait until you see the message "PaymentMate" on the terminal screen.
  7. Log into the STX Software.
If you wait to launch the STX Software until the Welcome message appears on the terminal screen, you have waited too long. You MUST launch the STX Software AT the time the "Checking In Device" message appears on the terminal screen.

    • Related Articles

    • Ingenico IPP320

      Requirements STX Version Requirement: STX 3.1 v300 OS X Version Requirement: OS X 10.9.5 or higher • If on El Capitan 10.11, the version must be 10.11.6 Always apply version updates for your specific OS X. Never upgrade to a new OS X without ...

    • Ingenico IPP350

      Requirements STX Version Requirement: STX 3.1 v300 OS X Version Requirement: OS X 10.9.5 or higher       • If on El Capitan 10.11, the version must be 10.11.6 Always apply version updates for your specific OS X. Never upgrade to a new OS X without ...

    • Only swiping is working on the Ingenico, but not inserting. What do I do?

      The terminal is working and so is the account if a the swiping is processing as expected. However, the terminal may need to be rebooted if inserting the card is failing. If rebooting the terminal does not solve the issue, the card itself does not ...

    • I am getting the message “Ingenico not ready” when trying to process a payment in STX. What do I do?

      Try rebooting the terminal. If you still receive the “Ingenico not ready” message, reboot the computer. When the computer is rebooted, reboot the terminal again.

    • Computer Configurations

      For optimal use of STX with Mac OS X, it is best to configure each computer with the following. NOTE: If you have more than one computer in a network, either local or remote, you must make sure ALL computers are set the same way.   Click the System ...