Only swiping is working on the Ingenico, but not inserting. What do I do?

Only swiping is working on the Ingenico, but not inserting. What do I do?

The terminal is working and so is the account if a the swiping is processing as expected. However, the terminal may need to be rebooted if inserting the card is failing.

If rebooting the terminal does not solve the issue, the card itself does not allow for the chip to work. This is something the issuing bank has to resolve and the cardholder should contact their bank to let them know the challenges when using the card.

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